Question 1

What services do you offer?

Accepted Answer

We provide a comprehensive range of services including pre-move surveys, packing services (full, partial, and specialty), disassembly and assembly, loading, unloading, and special handling, transportation, unpacking services, insurance, cleaning services, pet relocation, vehicle transportation, and additional services like moving supplies and utility disconnections/reconnections.

Question 2

How do I get an estimate for my move?

Accepted Answer

We offer a pre-move survey where a professional will visit your site to assess the volume and nature of items to be moved. Based on this assessment, we will provide you with a detailed estimate of the cost and time required.

Question 3

Do you offer packing materials?

Accepted Answer

Yes, we provide all necessary packing materials, including boxes, tape, bubble wrap, and other protective supplies to ensure the safety of your items during the move.

Question 4

Can you move specialty items such as pianos, artwork, or antiques?

Accepted Answer

Absolutely. Our team is trained to handle specialty items with the utmost care. We provide custom packing and special handling services to ensure these valuable items are transported safely.

Question 5

Are my belongings insured during the move?

Accepted Answer

We offer insurance options to cover potential damage or loss of items during the move. Please inquire about our insurance plans when booking your move.

Question 6

Do you offer any discounts?

Accepted Answer

Yes, we offer a 20% discount on all services for senior citizens to ensure a smooth and affordable moving experience.

Question 7

How do you ensure the safety of my pets during relocation?

Accepted Answer

We arrange safe and comfortable transport for pets, ensuring they are well taken care of throughout the journey.

Question 8

Can you transport my vehicle?

Accepted Answer

Yes, we provide vehicle transportation services, moving personal vehicles such as cars and motorcycles to your new location.

Question 9

What if I need cleaning services for my old or new home?

Accepted Answer

We offer pre-move and post-move cleaning services to ensure both your old and new locations are spotless and ready for occupancy.

Question 10

How do I book your services?

Accepted Answer

You can book our services by contacting us through our website, phone, or email. Our customer service team will guide you through the booking process and address any specific requirements you may have.

Question 11

What measures do you take for fragile items?

Accepted Answer

We use high-quality packing materials and techniques to protect fragile items. Specialty packing services are also available for extra care.

Question 12

Can I pack my own items?

Accepted Answer

Yes, you can choose to pack your own items, and we offer partial packing services where we only pack specific items or areas as requested.

Question 13

How soon should I book my move?

Accepted Answer

We recommend booking your move as early as possible to ensure availability, especially during peak moving seasons. But if you are in a hurry, we are still there for you with our rush services to ensure there is no wait time.

Question 14

What areas do you cover?

Accepted Answer

We provide moving services locally, within your state, and interstate all across the US.

JL CARTER & SONS MOVING

FAQ